At Crinix Integrated Services, we want you to be completely satisfied with your purchase. If you’re not happy with your order, let us know, and we’ll work with you to make it right.
Key Policy Details:
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- Our return window is 72 hours from the date of purchase. After this period, refunds or exchanges cannot be processed.
- To qualify for a return, items must be unused, unaltered, and in their original packaging.
- Returns must be initiated within 72 hours of delivery.
- Lagos customers: Returns must be submitted to Crinix Integrated Services within 24 hours of purchase.
- Customers outside Lagos: Returns are accepted within 72 hours of purchase.
- Return shipping costs are the customer’s responsibility unless the return is due to an incorrect or damaged item. Replacement shipping is free.
- Gift cards and shopping vouchers are nonrefundable.
- We do not provide price adjustments or rain checks.
Faulty or Warranty Claims:
If your product is defective and still under warranty, please contact our service center with your proof of purchase or visit any of our retail outlets. Note that repairs may take up to two weeks before the product is returned to you.
Our Quality Assurance:
For incorrect, damaged, or defective items, email us at support@crinix.com.ng or call (+234) 806 972 9550. We’ll cover return shipping and send a replacement at no extra cost.
How to Return or Exchange an Item:
Include the original invoice/receipt.
Ship items in their original packaging.
Use a tracked shipping method—we are not liable for lost shipments.
Return Address:
Crinix Integrated Services
Ikeja, Lagos
Lagos, Nigeria
Phone: (+234) 806 972 9550
Refund Process:
Once we receive and inspect your return, we’ll notify you via email.
Approved refunds will be processed and credited to your original payment method within a specified timeframe.
Restocking fee: Items returned in perfect condition within 24 hours may incur a 15% surcharge.
Exchange Process:
Exchanges are only permitted for defective or damaged items.
If exchanging for the same item, a new order will be processed upon receipt of the returned product.
If the replacement item costs more, you’ll be billed the difference. If it costs less, the difference will be refunded.
If an item is out of stock, we’ll issue a store credit.
Delayed or Missing Refunds?
Check your bank account first—refunds may take time to process.
Contact your bank if the refund hasn’t appeared.
If unresolved, email support@crinix.com.ng for assistance.
Need Help?
For any returnrelated inquiries, contact us at: