Shipping
For orders containing multiple products, we strive to ship all items together, provided the products are available. Every order is shipped with an invoice from Crinix. If your order arrives without an invoice, please submit a support ticket here: **Raise a Ticket**.
Orders are processed from Monday to Saturday. If an order is placed on a Sunday or a national holiday, it will be processed on the next business day.
Dispatch & Delivery
– Prepaid orders placed before 10:00 AM will be shipped the same day.
– Orders placed after 10:00 AM will be processed the following business day. Note that shipments are not processed on Sundays or public holidays.
– Once your order has been shipped, you will receive an email notification with the tracking number sent to your registered email address.
Products will be delivered within 3 to 10 business days. If there are any unexpected delays, we will inform you.
Cancellation Policy
You can only cancel orders before they are invoiced for shipment. Once an order has been invoiced and packed, it cannot be canceled.
Cancellations are not accepted for products ordered for special occasions, as these items are part of limited offers. Additionally, same-day delivery orders cannot be canceled.
If an order is canceled after it has shipped or upon delivery, cancellation and shipping fees will apply.
Return Eligibility Criteria
Returns are only accepted under the following conditions:
– The product received is different from what was ordered, does not match the order specifications, or is dead on arrival (DOA).
– If you receive a damaged item, contact our customer service team on the Contact Us page within 4 hours of receipt, providing your invoice information and photo or video evidence of the damage.
– If the product appears tampered with or arrives unpackaged, please refuse the delivery and report the issue immediately on the Contact Us page.
– If the product has a technical issue or malfunction, you must initiate a return request within 3 days of receiving the shipment. Ensure you have verified the issue on your end before contacting our support team.
Products are not eligible for return based on personal preferences, likes, or dislikes if they are free from defects or damage. Physical damage not reported within 4 hours, electrical surges, or damage caused by the user will not qualify for a return. A 50% damage fee will be charged if the product is received in a damaged condition or if any original accessories are missing during a reverse pickup for troubleshooting purposes.
Product Pricing
Prices listed on our website are current. We take care to ensure accurate labeling, but errors may occur due to data entry or updates. We reserve the right to cancel an order if a transaction occurs where the listed price was incorrect. If this happens, a full refund will be issued to the customer.
Prices are subject to change without prior notice.