FAQs

Our store offers a comprehensive selection of tech products to meet your computing and gadget needs. Our inventory includes the latest laptops and desktops from leading brands, high-resolution monitors for productivity or gaming, and a variety of essential accessories like ergonomic keyboards, precision mice, and USB-C hubs. We also carry printers, external storage devices like SSDs and HDDs, and gadgets such as smart home devices and portable power banks. Visit our product catalog to explore our extensive range of high-quality tech devices and accessories.

We proudly offer both brand-new and certified refurbished devices. Our brand-new products come with full manufacturer warranties, while our certified refurbished items undergo strict quality checks to ensure they perform like new. Refurbished items are tested, inspected, and cleaned to meet industry standards and come with a limited warranty for peace of mind. Be sure to read the product description to know whether an item is new or refurbished and understand any warranty terms associated with it.

We strive to make your shopping experience convenient by accepting a variety of payment methods. These include major credit and debit cards such as Visa, MasterCard, and American Express. We also accept payments via Paystack for added security, and, where available, we support mobile payment options like Apple Pay and Google Pay.  At checkout, you can select your preferred payment method for a seamless transaction.

Yes, your online security is our top priority. Our website uses advanced SSL (Secure Sockets Layer) encryption to protect your sensitive information. We work with secure, PCI-compliant payment gateways to ensure that your payment details are safely processed. We also use fraud detection and prevention technologies to safeguard your transactions. Rest assured that your personal and financial information is handled with the utmost security and confidentiality.

Our team processes orders swiftly to get your items to you as quickly as possible. Typically, it takes 1-2 business days to process an order. Once your order is processed, shipping times vary based on your selected delivery option and location. Standard shipping usually takes 3-7 business days within the country, while expedited shipping options are available if you need your order sooner. You will receive an email confirmation with your tracking number as soon as your order is shipped, allowing you to monitor its progress.

Yes, we ship our products to many countries worldwide. However, shipping rates and delivery times differ based on your destination. When placing an order, you will see the calculated shipping cost and estimated delivery time at checkout. Please note that international orders may be subject to import duties, taxes, and customs fees, which are the responsibility of the recipient. We advise checking with your local customs office for details on additional charges.

Our return policy is designed to ensure your satisfaction.  Certain products, such as software, opened consumables, and special orders, may not be eligible for returns or may incur a restocking fee. Refunds will be issued to your original payment method once we receive and inspect the returned items. Please visit our Returns & Refunds and Privacy Policy page  for comprehensive guidelines and instructions on  for more detailed information.

We stand behind the quality of our products by offering warranties on most items. New products usually come with a manufacturer’s warranty, while our certified refurbished items are backed by a limited warranty that covers hardware defects. The warranty period and coverage details vary by product, so please review the warranty information on the product page or consult our support team for specifics. We also offer extended warranty plans for additional peace of mind, which can be added to eligible items at checkout.

We understand that sometimes changes need to be made. If you wish to cancel or modify your order, please contact our customer service team as soon as possible. We can make adjustments or cancel your order only if it has not yet been processed for shipment. Once an order has been dispatched, we cannot make any changes, but you may be eligible to return the item once it arrives. For more information, review our Order Modification and Cancellation Policy.

Yes! We frequently run discounts, special promotions, and seasonal sales to help you save on your tech purchases. Be sure to subscribe to our newsletter for exclusive offers, product updates, and discount codes. Additionally, follow us on our social media platforms to stay in the loop about our latest deals and giveaways. Our website’s “Deals” section is also a great place to find ongoing promotions and clearance items.

To help ensure compatibility, we provide detailed product specifications, including system requirements and connection types, on each product page. If you’re unsure about a device’s compatibility with your current setup, our tech support team is available to assist. Simply contact us with details about your existing system, and we’ll guide you on making the best choice for your needs.

Yes, we offer comprehensive technical support to ensure your products work seamlessly. Our expert support team can assist you with installation, troubleshooting, and setup guidance. We provide support via email, live chat, and phone during business hours. Additionally, our website features a resource section with FAQs, user manuals, and video tutorials to help you get the most out of your purchase.

We take great care in packaging your items to prevent damage during transit. However, if you receive a damaged or defective product, please contact our support team within 7 days of receiving your order. Provide us with your order number, photos of the damage or issue, and a description of the problem. We will work quickly to resolve the issue by offering a replacement, repair, or refund based on your preference.

Absolutely! We are always looking to expand our product offerings based on customer needs. If you have a specific item in mind that you don’t see on our site, let us know. Contact our customer service team with details about the product you’re interested in, and we’ll do our best to source it for you or provide alternatives that meet your requirements.

No, you can make a purchase as a guest. However, creating an account allows you to track your order history, save your preferences, and receive updates on new arrivals and discounts.